Privacy Policy

PLATE.CLICK (“we” or “us”) is committed to protecting and respecting your privacy. This policy explains the personal data we collect from you, and how we use it, when you use our website www.plate.click or mobile applications (together, the ‘Sites’). Personal data we collect Personal data means any information about an individual from which that person may be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer the following data: - Identity and contact data including first name, last name, e-mail address, telephone number and address. We may also collect your date of birth to verify your age when purchasing age restricted items. - Financial data including card-holder’s name, card type, card number, issue date, expiry date, issue number and CVV number. In accordance with the payment card industry data security standard (PCI), this data is not held or stored by PLATE.CLICK – it is passed straight to our merchant payment provider. - Transaction data including payments from and to you and other details of products and services you may have purchased from us. - Technical data including IP address, time zone setting and location, carrier, browser plug in types and versions, devices, operating system, and platform. For more information see our cookie policy. - Usage data including information about how you use our Sites, products, and services. We may also collect information from any messages you post to the Sites or when you contact us with feedback. - Dietary or health information only when you volunteer and consent to this, for example when you specify a food allergy. How we collect personal data We collect your personal data when you interact with us or use our services, such as place an order via our Sites. We also look at how visitors use our Sites to help improve our services and user experience. We collect information when: - You create an account with us or change your account settings. - Scan a QR code or complete a form to provide contact information for the NHS Test and Trace scheme or similar scheme to tackle COVID-19. - When you order and pay with us. - When you give consent to be contacted by email, phone, message, or chat function. - When you contact us via email, phone, message, or chat function. - When you browse our Sites, before and after creating an account with us. We also collect information from third party sites, such as advertising platforms. How we use personal data We will use your personal data only when the law allows us to. Most commonly, we use your personal data when we need to provide you with the services you have requested, or to enter into a contract. We have listed below a description of all the ways we use your data. - To register you as a new user and enter into a contract with you - To process and deliver your food and/or drink order - To enable you access to certain parts of our Sites - To enable you to provide feedback, lodge a complaint or complete a survey - To contact you to provide feedback on our services or partners’ services - To contact you where necessary regarding our services - To improve the effectiveness and quality of our services - To create profiles relating to you, to tailor communication and content that we or our third-party partners display to you, for example we show you venues, products (including PLATE.CLICK for Partners) or menu items which are most relevant to you. Please see 'Your Rights' section below for more information. - To send you information about our services and promotions (you can opt-out if you do not want to receive these) - To enable our customer support team to assist you - To enable our third-party partners to contact you under the rules of the NHS Track and Trace scheme - To analyse your activity on our Sites to improve our services Note that: If you submit comments and feedback regarding the Sites services, we may use these in marketing or advertising materials. We will only identify you for this purpose by your first name and the city in which you live. Where you have chosen to receive push notifications through our mobile application, we or our third-party partners may send you push notifications relating to the services or products that you have requested. You can choose to stop receiving push notifications from us at any time by changing your preferences on your mobile device or by getting in touch (see Contact Details). Where we are under a legal obligation to do so we may use your information to create a record of your order(s) and comply with any legal obligation or regulatory requirement to which we are subject. PLATE.CLICK for Partners Where we determine that you are using PLATE.CLICK for business purposes and your company may be interested in our Partners services, we may contact you by telephone or email to let you know about these services. You have the right to object to receiving these communications by responding to our emails to unsubscribe or by contacting us using the contact details in this privacy policy. How we store personal data Where there is an ongoing legitimate business need to do so, we will retain your personal data. For example, while you hold an account with us or for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. When your personal data is no longer needed for legitimate business needs or any legal reason, we will remove or permanently anonymise your data. Disclosure of your data We are open and transparent about who else your data is shared with. The data we collect from you is store on our servers located in the EU. We may share your personal data with our third-party service providers and Partners including: - Payment providers - IT service providers - Venue Partners - Marketing and advertising partners We require third parties and Partners to respect the security of your personal data and to treat it in accordance with the law. We permit them to process your personal data only for specified purposes and in accordance with our instructions. Direct Marketing Where you have given consent or where we have legitimate reason to do so, we will send you information about our products and services that we think may be of interest to you, as well as those of our Partners. You can unsubscribe from marketing communication by clicking the unsubscribe link in email. You have the right at any time to stop us from contacting you for marketing purposes or giving your data to our Partners. What are your data protection rights We would like to ensure you are fully aware of your data protection rights, which include: - The right to access. You have the right to request copies of your personal data from us. We may charge a small fee for this service. - The right to rectification. You have the right to request that we correct any information you believe is inaccurate. You also have the right to request the completion of information you believe is incomplete. - The right to erase. You have the right to request that we erase your personal data, under certain conditions. - The right to restrict processing. You have the right to request that we restrict the processing of your personal data, under certain conditions. - The right to object to processing. You have the right to object to our processing of your personal data, under certain conditions. - The right to data portability. You have the right to request that we transfer data that we have collected to another organisation, or directly to you, under certain conditions. If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: hello@plate-uk.com. Cookies You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. Please note that if you disable or refuse cookies some, parts of our Sites may become inaccessible or not function properly. For more information about the cookies we use, see our cookie policy. Changes to our privacy policy We regularly review our privacy policy, and we will place updates on this page. When appropriate, we may notify you of the changes by push notification or email. This privacy policy was last update on 1st November 2020. How to contact us If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us. Email us at: hello@plate-uk.com. How to contact appropriate authorities Should you wish to report a complaint or if you feel that we have not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office. Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF Website: www.ico.org.uk